From the booklet
#418 “Make sure you claim all your online listings and consider NAP — name, address, phone number.” #396 — make sure your online listings are complete and consistent. #456 — manage your online reputation so you can respond to any positive or negative comments about your center.
Here in Isanti
Search your own address and you will find Teddy Bear Care listed at 302 Credit Union Drive NE — the same building — with a 2.0 rating on 4 reviews. One of those reviews references a licensing complaint. That listing belongs to a prior operator, but a parent scrolling child care options in Isanti has no way to know that. They see a 2.0 and an allegation attached to your address, sitting a few pixels away from your 4.0. This is a records problem with a records fix.
What you actually do
This one is almost entirely ours — but it needs you to start it. Email Marketing today and say you found a closed daycare still listed at your address. If you can, add one line about what families have said to you about it, because that is the part we cannot see from here. We will file the removal with Google, escalate it through Business Profile support, and check the other directories.
Marketing will make
The removal request itself, escalation through Google Business Profile support, a check on Bing, Yelp, Care.com and Apple Maps for the same stale record, and a monthly recheck until it is gone. We will tell you when it comes down.
Why it could work
It is one email against a problem that has probably been quietly costing this center calls for years.